Craft3 will be closed July 6^th through 10^th

Craft3 employees work tirelessly for our customers and the company to further our mission. While this commitment directly translates to impact, we also want to make sure we support our teams in balancing meaningful work with the time and flexibility they need to thrive outside of work. In 2026, we are deepening our commitment to work/life balance and enhancing our total rewards approach so employees feel supported not just in their roles, but in their overall wellbeing.

Launched in 2024, Craft3’s twice-annual Week of Rest remains an important part of that commitment. Our upcoming summer Week of Rest will be from July 6 through July 10. During that time, we’ll be fully shut down, giving our teams the opportunity to step away, recharge, and return with renewed energy without the pressure of work continuing in the background. We will reopen on July 13^th.

Our Weeks of Rest are part of a broader strategy to strengthen work/life balance and enhance our total rewards offerings. In 2026 we’re expanding our approach to flexibility, time away, and professional development so employees can better integrate work and life. This is evident in our extended paid leave policies, modernized sabbatical policy, and ability to borrow PTO. We are also equipping supervisors with more intentional tools and training to support sustainable workloads, team wellbeing, and growth.

By intentionally building in time for rest and pairing it with stronger total rewards offerings, we can better support our employees’ wellbeing, create more sustainable ways of working, and make space for the focus and creativity needed to pursue Craft3’s mission. In turn, that helps us deliver the best possible service to our customers and communities.

You may have questions about how our Week of Rest will affect your experience with us. Below are answers to common questions, including how to reach us if something is urgent.

Thank you for your understanding and support as we continue building practices that care for our team and strengthen how we serve you.

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Frequently Asked Questions

What does this closure mean for me?

Most staff will be unavailable from July 6^th through 10^th. We will re-open for business on Monday, July 13^th. You may experience longer response times during this period.

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What if I have an urgent need?

A limited team will monitor urgent requests. Please leave a voicemail at 888-231-2170 x115 or email us using the form on our website. If you use the form, be sure to select “I have a question about my existing loan.” We’ll do our best to respond within two business days.

Can I make a payment during the closure?

Yes. You can pay through our online portal or by mail. Payments received during the closure will be backdated and will not accrue interest.

Overnight Payments:
Lockbox Services 003914
Craft3
18035 Sperry Drive
Tukwila, WA 98188

Regular Payments:
Craft3
PO Box 3914
Seattle, WA 98124

Regular payments can be sent by U.S. Postal Service to our Regular payments address.

Time sensitive payments should be sent by FedEx or UPS to our Overnight payments address. This reduces the chance of a delay.

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I’m in the middle of applying or completing my loan paperwork. What happens if I sign during the break?

We’ll restart processing most new inquiries, applications, and signed loan documents on July 13^th. Please contact your lender if this timeline is a concern.

Will Craft3 process new applications or inquiries during the Week of Rest?

No. We will begin processing applications and invoices again on July 13^th. Please plan accordingly.

Can I receive a disbursement on my loan between July 6^th and July 10^th?

We will be unable to process disbursements during this time. Please proactively work with your lender to discuss options including advancing or delaying disbursements to minimize the chance that your project is negatively impacted.

Can I make a payment on my loan between July 6^th and July 10^th?

One-off payments requested between July 6^th and 10^th will be posted to your loan on July 13^th, and backdated to the date of your request. Automated payments normally scheduled for this time will also be delayed until July 13^th, and backdated to the effective date in your agreement.  

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When and how will Craft3 pay invoices during the closure?

Invoices received and processed by June 29^th and due before July 14^th will be paid on July 1^st. All invoices received July 2^nd and after will be processed and paid when we are back in the office the week of July 13^th.

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