Why We’re Taking a Week of Rest – And What It Means for You

Craft3 will be closed from June 30^th through July 4^th in our first of two companywide weeks of rest in 2025. This break gives our team the opportunity to step back, recharge, and return refreshed, ready to continue delivering the best service to our customers and communities.

This is part of our long-term investment in our people. By intentionally building in time for rest, we support our team’s well-being, prevent burnout, and create space for the focus and creativity needed to pursue Craft3’s mission.

We understand this may raise questions. Please read below to understand how this closure might impact you – and how to reach us if something is urgent.

Thank you for your understanding and support as we continue to find ways to care for our team – so we can better support you.

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Frequently Asked Questions

What does this closure mean for me?
Most staff will be unavailable from June 30 to July 4. Our team will resume regular operations on Monday, July 7. You may experience delays in response times during this period.

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What if I have an urgent need?
A limited team will monitor urgent requests. Please email us using the form on our website or leave a voicemail at 888-231-2170 x115. We’ll do our best to respond within two business days.

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Can I make a payment during the closure?
Yes. You can pay through our online portal or by mail. Payments received during the closure will be backdated and will not accrue interest.

‍Overnight Payments:
Lockbox Services 003914
Craft3
18035 Sperry Drive
Tukwila, WA 98188

Regular Payments:
Craft3
PO Box 3914
Seattle, WA 98124

Regular payments can be sent by U.S. Postal Service to our Regular payments address.

Time sensitive payments should be sent by FedEx or UPS to our Overnight payments address. This reduces the chance of a delay.

I’m in the middle of applying or completing my loan paperwork. What happens if I sign during the break?
We’ll restart processing new inquiries, applications, and signed loan documents on July 7^th. Please connect with your lender if this timeline is a concern.

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Will Craft3 process new applications or inquiries?
No. Applications and invoices will be reviewed and processed when we return the week of July 7^th. Please plan accordingly.

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Can I receive a disbursement on my loan between June 27^th and July 4^th?

We will be unable to process disbursements between June 27^th and July 4^th. Please proactively work with your lender to discuss options including advancing or delaying disbursements to minimize the chance that your project is negatively impacted.

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When and how will Craft3 pay invoices during the closure?

Invoices received before June 27^th and due before July 9^th will be paid on June 27^th. All invoices received June 27^th and after will be paid when we are back in the office the week of July 7^th.